Frequently Asked Questions
Everything you need to know about shopping with Epica.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored to oversized fits, we recommend comparing your body measurements against our chart for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label. Please note that intimate apparel and final sale items are non-returnable.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. We also offer express shipping options at checkout which deliver within 1-2 business days for orders placed before 12 PM EST.
Are Epica products ethically sourced?
Sustainability is at our core. We partner exclusively with Fair Trade certified factories and prioritize organic or recycled materials in 80% of our seasonal collections to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can cancel or change your order within 60 minutes of placement by contacting our support team via Live Chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.